return, exchanges

Return or Damage 

Thank you for your order! 

We hope that our hard work shines through and your order was received as expected.  Our items are made to order and packed by our workshop.  Reshipping and replacing product due to mistakes is expensive, so we want to know when there is a problem with your order. 

Many of our products use natural or reclaimed materials, so you should expect each piece to be unique and show natural wear from the history of time and previous use.  Imperfections are inherent and to be expected, but mistakes or damage are not okay so please reach out if something isn’t right!

If you need to report a damage or would like to return your item please note: All returns and damages must be reported within 15 business days from the ship date on the invoice. 

  1. Please take a photo of the damaged item or item you would to return
    Note: Please include an image of damage product as well as any damage to the box that accrued during shipping.
  2.  Complete claim form below
  3.  Package item in original packaging if returning product
  4.  Please allow up to 15 business day for your claim to be processed and a return authorization to be emailed if needed.  We will be in touch with a plan of action for this return. Thanks! 
 
Damaged or Return Product Claims Form 
Store Name 
*

Order/P.O. Number 
*
Name of Person Submitting Claim 
*
Email 
*
Phone 
 
How would you like us to handle your claim? 
Refund
Replace

Item Code or Part Number 
*
 
Reason for Return
Please describe damage or reason for return 
*
Product Photo 
  *
Allowable file types are: JPG Image, JPEG Image, PJPEG Image
 
Item Code or Part Number (2) 
Reason for Return SKU 2
Product Photo 2 

Allowable file types are: JPG Image, JPEG Image, PJPEG Image
 
Please describe damage/reason for return-2 
Packaging Photo 

Allowable file types are: JPG Image, JPEG Image, PJPEG Image
Please add any other claims below 
 
Other Photos - 1 

Allowable file types are: JPG Image, JPEG Image, PJPEG Image
Other Photos - 2 

Allowable file types are: JPG Image, JPEG Image, PJPEG Image