FAQ

 

Time Sensitive Orders

If you have an order that is time sensitive, please indicate the requested ship date on your order. Orders submitted without this information will be processed with the regular lead time. Please keep in mind the handmade nature of our products. We will contact you as soon as possible if we are unable to honor your ship date request.

The Nature of Our Materials

We are proud of the reclaimed nature of our products, and that no two products will ever be exactly the same. Each piece will be unique and show natural wear from the history of time. Character and slight imperfections are inherent and to be expected from natural or reclaimed materials. Variance in color, knots, scuffs, nail holes and natural cracks are a big part of what keeps our customers coming back for more amazing pieces year after year.

Damages or Return Product

Second Nature by Hand makes every reasonable effort to pack only first quality merchandise with carrier approved materials. You should expect each piece to be unique and show natural wear from the history of time. Our products are not intended to look new or perfect. Character and slight imperfections are inherent and to be expected when using natural or reclaimed materials. Damages and defects must be reported within 15 business days of ship date on invoice. Returns must be authorized by Second Nature by Hand. Please fill out the damage or return form to process your claim.